FAQs
How much do the tents weigh? Please refer to each product's page but they range from 115 lbs and up to 200 lbs.
How long does it take to set up? Set up time ranges from 30 seconds to 90 seconds depending on the model.
How many people can sleep in your tents? Our tents can comfortable sleep 2 - 5 adults depending on which model you choose.
What do I need to mount the tent on my vehicle? The tent comes with the mounting hardware required for installation.
How many people are required to install the tent? We recommend installing the tent with at least two adults. However, if you need three, or if you are superman and can lift it by yourself, go with what you're comfortable with and with what is safe.
What tools are required to install the tent on my vehicle? All tools required to install the tent are included with your purchase.
What do I need to know about the height of my racks? The clearance from the top of your roof rack to the top of your roof should be at least 3".
What type of vehicles can your tents be installed on? Any type of vehicle that is equipped with the appropriate roof rack.
Do your tents come with crossbars? Yes all models come standard with two crossbars.
Do you sell roof racks for vehicles? Yes, we do.
Do your tents come with warranty? Yes, our tents come with a one year manufacturers warranty. We also carry spare parts if replacement parts are needed.
I don't live in your delivery radius, what should I do? Contact us at info@gooverland.ca for a quote.
Will my roof racks support the tent? The most important thing to know / check is the dynamic weight capacity of your roof racks. Your roof racks should support a minimum dynamic weight capacity of the total weight of the tent. Static weight capacity is much higher than dynamic weight since it is not moving weight and is evenly distributed.
How do I know my roof racks will work? If you're unsure, please get in touch with us and we can look into it for you.
How do I store my RTT? We always recommend that you keep your RTT at least 2” off the ground to prevent moisture from getting into your tent and causing mould or other potential damage. Ensure to fully air out / dry out your tent before storing it for a long period of time. Do not leave it outside directly below the elements if you will not be using it for weeks or months at a time.
Do you have a storefront? We are online business but have partners across Canada, and Europe that carry or distribute our products. We also attend several shows every year which is a great opportunity to meet the team and climb into our RTTs.
Do any retailers carry your products? We work with a handful of local retails across Canada and Europe.
Where is your warehouse? We use a couple of distribution centres located in GVA, BC and GTA, ON.
Where are your products manufactured? We have three manufacturers in China, and one in Mexico.
Where do you test your rooftop tents? All of our testing is done in Ontario and BC.
Which rooftop tent do you recommend for my vehicle? Depends on what you are looking for. The quickest to open and close are any of our clamshell models. The most space would be an Expedition Max. The smallest L x W when closed would be the Expedition Mini.
Will my roof racks work? Our mounting hardware is universal and should fit with any roof rack / crossbar system. If you’re unsure, please contact us.
My crossbars are thick, will they fit? Our universal mounting hardware can accommodate up to 4.5" thick crossbars.
How far of the spacing should my crossbars be? To find out the optimal distance, divide the length of your RTT by 3 (if you have two crossbars.) For example if your RTT is 85" long, and you have 2 crossbars, divide 85/3 = 28" should be the spacing.
Which RTT comes with a skylight? Equinox, Summit, Voyage, and Expedition models come with skylights.
Which is the smallest RTT you carry? The smallest footprint when closed is the Expedition Mini.
Can I leave sheets inside my RTT? Yes, this is a big reason people love our tents!
How long does installation take? Installation should be done with two strong adults and should take no more than 5 minutes. However if you have a lower Prinsu styled rack, it may take up to 25 minutes due to limited ability to get your hands under for quick installation.
Can I pickup my order? Yes, we offer a few pick up locations which you can view at check out.
Can I cancel an order? Yes, however, our website provider (Shopify) does not refund transaction fees on cancelled orders, meaning there is a 3% cancellation fee that will be withheld on cancellations.
What do I do if my rooftop tent is wet when I'm closing it? When you have an opportunity, make sure you open the tent so it can completely air out. Do keep in mind that big changes in temperatures, such as freeze and thaw cycles, can cause condensation even if a tent is closed. If you do not air out the moisture, mold and mildew will occur. We recommend airing your tent out every few weeks, even when your tent is not in use. Humid climates may require airing out your tent more regularly.
